Terms and conditions of use

(A) Eligibility

2.1 By using our Services, you represent and warrant that (a) you have full legal capacity to enter into a legally binding relationship, (b) you will provide accurate, current and complete information when requested and that such information will be consistent in all respects with these Terms, and (c) you will not use the Services in violation of these Terms or applicable law. If you are accessing our Services on behalf of a legal entity, you further represent that (a) you have the authority to agree to the terms of this Agreement, (b) you have the authority to bind such legal entity by acceptance of this Agreement, and (c) the legal entity on whose behalf you are accepting this Agreement has full power to enter into this Agreement and to perform the obligations hereunder.

2.2 We cannot control who uses the Platform, so it is your responsibility to assess whether your use of the Platform complies with local laws and regulations. Each time you use our Platform, you must comply with the terms of this Agreement and all applicable laws, regulations and policies. If any part of the Platform does not comply with your local laws, you may not use the Site and Services. Any such Service will be deemed to be "unavailable in your area".

(B) Scope of Services

2.3 Golettre operates a platform through which registered users can send letters. Users of Golettre also have access to an online help desk where they can get assistance in sending their letter.

2.4 We provide our Services via an API external to our site. Since the API only supports certain document formats, which are indicated, the User must check that his document is compatible. Unfortunately, we will not be able to send the User's letter if the format is not the right one.

2.5 Golettre cannot guarantee that the Services will meet your needs or be accessible in an uninterrupted, secure or error-free manner. Golettre cannot guarantee that its Services will operate 24 hours a day, and makes no such guarantee. The Services may be interrupted for reasons related to (a) performing scheduled maintenance, (b) force majeure events, (c) suspension or termination of specific Users' accounts, (d) Internet problems beyond Golettre's control, and (e) bugs in the code, hardware or Services with no known commercially available fix.

(C) Registration

2.6 When registering on our Platform or otherwise interacting with it, Users are required to provide true, accurate, current and complete information about themselves when prompted in the forms provided. You agree to update your information when it changes so that the information recorded remains true, accurate, current and complete. If you provide information that does not comply with the above conditions, we may deny you access to the Site, in whole or in part, or to our Services, or terminate your access to them. We will not be liable for any failure to provide the Services as a result of information that is not true, accurate, current and complete.

2.7 You agree that you are responsible for keeping your login information confidential. You are responsible for all activities that occur on your account. If you ever discover or suspect that someone has accessed your account without authorization, we recommend that you notify us immediately.

(D) Subscription period

2.8 Any Subscription to the Service taken out by the User is for an indefinite period from the date of subscription. The User may terminate his Subscription at any time without any prerequisite by notifying his intention to terminate by e-mail, chat or by terminating his Subscription on the Website.

2.9 The termination of the User's subscription will be effective at the end of the month of the current subscription which remains due. After the effective date of termination, the User will no longer have access to the User Space or the Services.

(E) Proper use

2.10 You will not misuse our Services, including any use, access or interference with the Site or the Service in violation of this Agreement, our Privacy Policy and applicable laws and regulations. We may, in our sole discretion, suspend or terminate access to all or part of the Site and Services to any User, without notice or deliberation as to the reasons for such action. We reserve the right to deny Services to anyone at any time. When using our Services, you will not violate the Terms, Policies, applicable laws and regulations, including, without limitation, the following:

• (a) send or otherwise publish unauthorized commercial communications (such as spam) through the Site;
• (b) collect content or information from users of the Site, or otherwise access the Site by automated means (such as robots, spiders or scraping tools) without our permission;
• (c) download viruses or other malicious code;
• (d) post or transmit any content that is unlawful, hateful, obscene, threatening, inciting to violence, abusive, defamatory, infringing of intellectual property rights or privacy, or otherwise objectionable to others;
• (e) take any action that creates a disproportionate burden on our Site, except as expressly authorized by us;
• (f) create more than one account or share your account with anyone;
• (g) disclose any information or content that you are prohibited by law or by contractual or fiduciary relationships from making available or that otherwise violates the rights of others;
• (h) encourage participation in or promote unsolicited content, pyramid schemes, surveys, chain letters or spamming or e-mailing through the Website.

(F) Contact

2.11 If you provide us with your email address, we may contact you using that contact information regarding any matter relating to the Services (Service emails). Such emails are not "unsolicited commercial electronic advertisements" and you may not opt out of receiving them. You may choose to receive emails about news, promotions, special offers or other matters of interest related to Golettre and our related companies (Promotional Emails). You may opt out of receiving these promotional emails at any time by following the instructions on the email.

2.12 If you have any questions or suggestions, you can contact us at [email protected].

(A) Property rights

3.1 All intellectual property rights in the Site, Services and Content are owned or licensed to Golettre. Nothing in this Agreement shall be construed as transferring any such intellectual property rights to you or any other third party.

3.2 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable and non-sublicensable license to access and use the Platform provided by Golettre as part of your subscription package. Except as expressly permitted by these Terms, you may not copy, modify or create derivative works based on the Services; distribute, transfer, sublicense, rent, or loan the Services to any third party; reverse engineer, decompile or disassemble the Services; or make the functionality of the Services available to multiple users by any means.

(B) Confidential Information

3.3 During the term of this Agreement, Users may be required to voluntarily provide or transmit certain Confidential Information to Golettre; Golettre may disclose certain Confidential Information to Users. With respect to such information, both parties hereby agree (a) to keep the Confidential Information confidential, (b) to take all reasonable steps to protect its confidentiality, (c) not to disclose or otherwise make it available to any third party without prior written consent, (e) to return all Confidential Information and all copies, extracts or derivative works thereof upon written request or termination of the Agreement and to destroy or erase all remaining copies of the Confidential Information in any form or storage medium.

(C) Notification of infringement of rights

3.4 If you believe that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights have been otherwise violated, please provide the following information to the Site's Copyright Agent:

The electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property right;

A description of the copyrighted work or other intellectual property that you claim has been infringed;

The location on the Site of the material that you claim infringes your copyright;

Your name, address, telephone number and e-mail address;

A statement signed by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;

A statement, made under penalty of perjury, that the information you provided in your Notification is accurate and that you are the owner of the copyright or intellectual property or are authorized to act on behalf of the owner.

3.5 Our copyright agent can be contacted at the following email address: [email protected]

4.1 All prices for the Services listed are found on the Site and are calculated when you decide to take out a subscription on the Site. All prices include VAT. If a Service is listed at an incorrect price due to a typographical error or system error, we reserve the right to refuse or cancel any orders placed for it. If payment for the incorrect price has already been made, we will refund the same amount upon cancellation.

4.2 When you register on the Site, you can choose the method of payment. If you pay by credit card, you must provide valid and up-to-date information necessary to process the payment. You authorize us to charge your credit card for all fees due during the Term of your subscription.

4.3 The Subscription Fee is calculated at the time you submit your registration to the Site. The Subscription Fee for the current Subscription Term will not be subject to the price changes for the Services as described in Section 4.5 of this Agreement.

4.4 If for any reason we are unable to process your payment, your subscription will be terminated immediately.

4.5 We reserve the right to change prices at any time; we will notify Users who are still active. Such changes will not affect the User's current Subscription Term. Renewal of the Subscription Term will be charged at the prices in effect ten (10) days prior to such renewal.

5.1 Access to the Services may be linked to third party services and content (including advertisements) that Golettre does not control. You acknowledge that different Terms of Use and privacy policies may apply to your use of such third party services and content. Golettre does not endorse such third party services and content and will not be responsible or liable for any services or content of such third party providers.

6.1 You may terminate your subscription at any time, without notice or penalty, by simply deactivating your account in your account settings. Upon deactivation, your subscription will end immediately. When you decide to terminate your subscription, we will stop billing you for future monthly fees until you subscribe to the Services again. You will be notified by email when your subscription is terminated.

6.2 You understand and agree that the fees for the Subscription Term are due at the beginning of each Subscription Term and that no refund or credit will be given for the unused portion of the Subscription Term.

6.3 If you need help cancelling your subscription, please contact our support team at [email protected].

7.1 If you are not satisfied with the Services, please contact us at [email protected]. You may be entitled to a refund if you cancel your subscription within fourteen (14) days of first signing up for the monthly subscription package.

7.2 No refunds will be given for the Subscription Term calculated in hours. If your first subscription was calculated in hours and you switched to monthly subscription, the 14-day period is calculated from the moment you switched to monthly subscription.

7.3 Refunds may only be for the last payment you made to us. Refunds beyond the 14-day purchase window will be considered, in our sole discretion, only if User can demonstrate that the Service was not accessible or usable during the Subscription Term and that sufficient attempts were made to contact us to resolve the problem. In such event, Golettre may give User a refund of the pro rata amount of the Service fee paid during the period the Service was not accessible or usable.

8.1 You indemnify Golettre, its employees and related companies against, and hold them harmless from, any and all demands, disputes, claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and accounting fees and expenses, arising out of or in any way connected with your access to or use of the Site and our Services, the content you provide or your breach of these Terms.

9.1 YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEM OR DISSATISFACTION WITH THE Golettre SERVICE IS TO STOP USING THE Golettre SERVICES.

9. 2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Golettre, ITS EMPLOYEES, OFFICERS, SHAREHOLDERS, DIRECTORS, AGENTS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, SUPPLIERS, ASSIGNS OR LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR FOR ANY LOSS OF DATA, USE, GOODWILL OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, Golettre'S SERVICES, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF THE LEGAL THEORY ASSERTED, EVEN IF Golettre HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL Golettre'S AGGREGATE LIABILITY EXCEED THE AMOUNT PAID BY YOU TO Golettre, IF ANY, IN THE LAST MONTH FOR THE SERVICES GIVING RISE TO THE CLAIM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

9.3 Golettre, its employees, agents and directors assume no liability and you hereby agree to hold us harmless from any liability arising (directly or indirectly) from the information provided through the Services, or from any errors or omissions therein. Golettre shall not be liable for any loss (whether direct or indirect) caused by actions taken or decisions made by you in reliance on information obtained from the Services or for any loss caused by any delay or failure in the operation or accessibility of the Services. While we strive to provide accurate Content through the Platform, we make no warranties or representations as to the accuracy of such Content.

10.1 Golettre MAY CHANGE OR REPLACE OUR USER AGREEMENT AT ANY TIME. WE WILL POST SUCH CHANGES, REPLACEMENTS AND UPDATES ON THE SITE; WE WILL NOTIFY YOU BY EMAIL IF POSSIBLE. THESE CHANGES, REPLACEMENTS AND UPDATES TO OUR USER AGREEMENT WILL BE EFFECTIVE IMMEDIATELY UPON POSTING. CHANGES TO THE TERMS OF SERVICE WILL NOT AFFECT SUBSCRIPTION TERMS ALREADY PAID. YOU AGREE TO KEEP INFORMED OF THE MOST RECENTLY PUBLISHED VERSION OF THE USER AGREEMENT; YOU AGREE THAT YOUR ACCESS TO OR USE OF OUR SERVICE AFTER THE MOST RECENT VERSION HAS BEEN PUBLISHED ON OUR SITE CONSTITUTES ACCEPTANCE OF SUCH CHANGES, REPLACEMENTS AND UPDATES, WHICH SHALL BE BINDING ON YOU. THE USER AGREEMENT APPLIES REGARDLESS OF THE DEVICE OR OPERATING SYSTEM YOU USE TO ACCESS OUR SERVICES.

11.1 This Agreement shall be governed by and construed in accordance with the laws of France, without regard to its conflict of laws provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. You agree that if you have a dispute with Golettre, you will contact us to resolve it through negotiations and mutual agreement. If a solution cannot be found in such negotiations, you hereby agree to submit to the non-exclusive jurisdiction of the courts of the city of Paris, France.

12.1 If any part of these Terms is determined to be void, illegal or unenforceable in any respect, the validity or enforceability of the remainder of the Terms shall not be affected thereby.

12.2 The headings of the articles of the Conditions are for convenience only and have no legal or contractual effect.

12.3 The failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

12.4 Neither Party may assign or transfer any right or obligation under this Agreement to any third party without prior written consent, except to its successors in the event of a merger, sale or liquidation of the Party.

13.1 Mail Routing Problem

Golettre uses a subcontractor to print, put under envelope and stamp the mails, which then gives them to the Post office which will carry out the routing. If the mail is not delivered to the address provided for a reason outside the sender and recipient, thank you to contact us, we undertake to make a second shipment as soon as the sender reports the non-delivery of mail.

Before the second shipment is made, the registered destination address will be checked. If it proves to be inaccurate, the second shipment cannot be made. If necessary, we undertake to make the necessary claims to the Post Office to find out the situation of the mail.

If necessary, please consult the contractual conditions of La Poste.

13.2 Time for sending and receiving mail

For all orders validated before 17:00, once the order is received by our subcontractor, your mail will be processed and mailed the same day if it is a working day. If a problem occurs or if the volume of mail to be processed is unusually high, our subcontractor reserves the right to post your mail in the following days. The Post Office will be in charge of the routing of your mail, thus, neither Golettre nor our subcontractor control the routing delays.

The indicative time of reception of the mail is generally of 24H for a sending in Metropolitan France (48H for the followed sendings or in registered with acknowledgement of delivery).

The indicative time of reception of the mail is generally of 96H for a sending in Europe.

Neither Golettre nor our subcontractor can be held responsible for delays in the delivery of mail.

If a letter is not received within 15 days, Golettre agrees to send a second letter provided that it is exactly the same as the first.

In the case of a shipment outside the European Union, this period is 31 days.

14.1 As part of our legal duty to inform, we remind you that the European Commission provides an online dispute resolution platform on the Internet at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

14.2 This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

14.3 Our email address is [email protected].

Version 1.0 21/06/2022